Based in Lusaka, Zambia, Lusaka International Community School (LICS) is a co-educational, secular, fee-paying, non-profit school, which provides an internationally recognised education to a culturally diverse, globally-minded student body in a caring and supportive learning environment. LICS holds in high esteem its vision statement which is to “maximise the potential of future world citizens”.
LICS is a leading independent pre-primary, primary, and secondary school based in the leafy suburb of Roma in Lusaka, Zambia. It is also a member of CIS, AISA, and ISAZ.
The school currently has an opening and is looking for a suitably qualified individual to join the LICS community as an ICT Support Technician providing support to the whole school effective 6th January 2024.
1. Requirements
- Minimum 2 years experience in the technical and administrative management of (end-users). Previous work experience in a school (International School Preferably).
- Understanding of educational technologies, BYOD, and e-learning tools.
- Member of the Information and Communications Technology Association of Zambia (ICTAZ)/Engineering Institute of Zambia (EIZ) with a valid Practicing Certificate.
- Knowledge of networking protocols and configurations
- Proven IT skills with Windows and Windows Server (up to the latest version),
- Experience with virtualisation technologies such as VMware or Hyper-V.
- Knowledge of Monitoring Tools: Nagios, SolarWinds, PRTG,
- Very good knowledge of SharePoint and OneDrive.
2. Qualities
- Ability to work independently, manage own caseload, and use initiative.
- Accuracy of work and reliability/trustworthiness
- Collaborative and Supportive
- Proactive
- Problem-solver
- Friendly, positive thinker
- Able to prioritise tasks
- Technical Curiosity and Learning Agility
- Able to relate to and manage young children
3. Qualifications
- Minimum Degree in Computer Science or equivalent,
- CCNA, ITIL, CompTIA, or Microsoft Certified Solutions Associate (MCSA) are advantageous.
4. Key Responsibilities/Accountabilities
- User & Access Management
- Maintain and manage Active Directory, including user account creation, permissions, and group policies.
- Assign configuration of authentication and authorisation of AD services.
- Manage user accounts, licenses, and security settings within the Microsoft 365 environment.
- Provide first-line support for applications such as Pastel, Sage 300, iSAMS, and SchoolsBuddy.
- Technical Support & Maintenance:
- Provide technical support for desktops, laptops, tablets, and mobile devices, including hardware and software troubleshooting.
- Handle escalations from helpdesk tickets and ensure prompt issue resolution.
- Conduct regular preventive maintenance on hardware devices.
- Ensure all faults/incidents are resolved within agreed SLAs and escalate as necessary.
- Network & Security Management
- Monitor and ensure the health and performance of Domain Controllers (DC).
- Maintain the integrity of the network, server deployment, and security.
- Maintain an accurate record of all configurations and significant changes affecting the network.
- Implement and enforce information security policies, procedures, and protocols.
- Ensure regular updates for software and operating systems with the latest security patches.
- Implement data encryption methods to protect sensitive data in transit and at rest.
- Install, update, and monitor antivirus endpoint protection on all devices.
- Educate employees on security best practices, including phishing awareness and proper data handling.
- Documentation & Vendor Management
- Document all systems and procedures, including network, hardware, maintenance, and end-user support.
- Conduct asset and inventory scans to monitor hardware, software, and operating system usage
- Track ICT assets, update inventory records, and maintain equipment status and location documentation.
- Liaise with third-party contractors for maintenance and support.
5. Remuneration
Competitive package.
6. Application Process
Please visit our website https://lics.sch.zm/solicited-application/ , fill in the online application form, and upload a detailed CV with a cover letter along with three referees, one of whom should be your current supervisor by 25.11.2024, Kindly note that only shortlisted applicants will be contacted.
7. Safeguarding
Lusaka International Community School is committed to safeguarding and promoting our children’s and young people’s welfare and expects all staff and volunteers to share this commitment. The successful candidate’s appointment will be subject to full security vetting.